The Famous Roses Guarantee

Whenever our customers choose FAMOUS ROSES, the first thing we guarantee is Exceptional Quality. At the same time, our customers can benefit from the expertise and advice of people who themselves know and love roses and are ready to share their valuable experience with everyone.

If, despite all this, any dissatisfaction should arise, we promise to resolve the problem immediately and with our customers' interests in mind. We know that only with this attitude can we gain the trust of our customers and this may be the condition for them to recommend us to other passionate gardeners.

WHAT DOES THE FAMOUS ROSES WARRANTY COVER?

If a rose is damaged during shipping or is of poor quality, please notify us within 24 hours of receipt. Please keep the contents of the package and the packaging!

We guarantee the rooting of roses

Roses are living plants and occasionally problems may arise. If a rose is found to be of good quality upon receipt but does not root, we will replace it free of charge. Shipping costs are paid by the customer. Please plant and care for the roses according to our instructions.

We guarantee the variety, color and authenticity of the rose

Our roses are genuine products. Each rose comes with a producer's label, which certifies the authenticity and variety of the rose. If a rose does not meet these requirements, we will replace it free of charge.

We guarantee exceptional quality!

All our roses are premium quality products. We only order Class I roses from our suppliers, which we then re-select and inspect to ensure that we only deliver exceptional quality goods. Therefore, the plants that reach you are well-developed specimens, without broken branches, damaged grafts or problematic roots.

WHAT IS NOT COVERED BY THE FAMOUS ROSES WARRANTY?

This guarantee does not apply to circumstances beyond the control of the quality of the roses, such as extreme weather conditions, improper use of fertilizers or pesticides, improper planting, or even negligence.

For example, in frosty weather below -10 ° C, if roses are not properly protected, some of them may unfortunately freeze. In floods and marshy, muddy soil, the roots will rot, while in dry periods the roses may dry out.

The guarantee for rooting and the rose variety is valid for 6 months from the date of delivery of the roses.

YOUR DUTIES AND RESPONSIBILITIES

Take care of your roses by following our instructions!